Payment Issues

Although our system is secure, you may still encounter lag from our website. Below are a couple of situations our customers have run into during their payment processes:

• If you confirmed your credit card information is correct, but the payment won't go through:
  • Check your address - make sure it matches the billing address for your credit card
  • Re-enter your credit card details
  • Submit your payment for a second time
• Your cart is showing a program as prepaid, but you haven't paid for it:
  • Empty your cart
  • Go to usasportgroup.com
  • At the top of the page, enter the age of the participant and your zip code
  • Use the filters to narrow your search and find the selected program
  • Click the blue "More Info" button
    • The program details page will give you information on how to register and pay for the program.
• Your order shows up as "PENDING" - this means the order unfortunately did not go through, no payment was taken, and the participant is not on the roster. You will need to attempt registration again.

Contact Us

If you cannot find the answer for your issue, do not hesitate to contact our office via one of the methods listed below, so we may assist in resolving the issue.

• Phone : (732) 563-2520
• Email: customercare@usasportgroup.com
• ChatBot: Go to our website and in the lower right-hand corner, select the question mark in the navy blue bubble.