What happens if my program is canceled due to weather?
All of our camps and classes are at the mercy of Mother Nature! The good news is that the majority of camps and classes are unaffected. If we do lose any sessions because of the weather, we can normally make up for the lost time. However, if we are unable to do this, our refund policies are listed below.
Weekly Classes:
Was your class canceled due to the weather? If more than 50% of one full session is lost and we are unable to make up for the lost time at the end of the program, we will issue a credit voucher in the amount of 60% of the time lost, valid on any future program taking place in the next 12 months.
Example 1:
Program Cost: $160 Program Duration: every Monday for 8 weeks. On Week 6 the session is canceled prior to starting and no makeup date is available. Compensation: $16 credit voucher
Example 2: Program Cost: $160 Program Duration: every Monday from 12 pm-1 pm for 8 weeks. On Week 6 while at the session, it is canceled at 12:35 pm due to a thunderstorm. Compensation: None (as more than 50% of the session was completed).
Example 3: Program Cost: $160 Program Duration: every Monday for 8 weeks. Following week 6 a facility closes for two weeks and the last 2 sessions cannot be completed. Compensation: $32 credit voucher
Summer & School's Out Camps:
One full day of camp gets washed out? If an entire day of camp is lost and we are unable to make up the lost time during that week, we will issue a credit voucher for 60% of the pro-rated daily cost, valid on any future program.
Does Camp get washed out partway through the day? If participants attend camp and it has to be canceled during the day (while participants are onsite), no compensation or makeup will be offered.
Example 1: Camp Cost: $250 Camp Duration: 5 days, 9am-4pm The full day of camp is canceled on Tuesday at 8 am, no makeup available. Compensation: $30 credit voucher (60% of $50 per day fee).
Example 2: Camp Cost: $250 Camp Duration: 5 days, 9am-4pm Participants attended camp on Tuesday at 9 am, but at 1 pm it was canceled to thunderstorms. Compensation: None (as the camp day had started).
Why this policy?
We hate to cancel our Programs, but unfortunately, we cannot control the weather or many other factors and sometimes this cannot be helped! In these instances, our fixed expenses don't change, so in most circumstances, we have already incurred many costs for program set-up, administration, staffing, equipment, the facility, and more. We strive to be fair to you, the customer, and believe our compensation system is fair to all parties involved. Please be aware that many sports provision companies have no refund/credit policy in the event of program cancelations.
For more detailed information on our inclement weather policy, including FAQs, please click here.
To view all USA Sport Group terms and conditions, click here