How to Receive Program Alerts
To receive weather alerts, cancellations, and make-up information, you must be following your program. Whether or not you're currently following a Program depends on how you registered:
If you registered for a program via our website:
You're all set. You are automatically following your program and will receive all notifications.
If you registered with a third-party organization (Examples: Recreation Departments, PAL, Soccer Club, etc.):
Click here to complete your registration. Completing this information will ensure you are following the program and receiving all program alerts and notifications. It will also ensure we have important information for the participant.
- If you need more assistance with registering, please head over to our "How to Locate Your Program Details Page & Receive Program Alerts" article for instructions.
If you are not the USG account holder but would like to receive notifications for a participants camps or class:
Visit our daily sessions page by clicking here and follow the instructions under the red "Need to Follow a Program?" headline.
If there is a time-sensitive change to your Program (like a session cancelation at short notice), we'll email and text you. For non-time-sensitive information such as make-up information, we'll only email you. If you are not following your program, you will not receive any communications about your program.
Contact Us
If you cannot find the answer for your issue, do not hesitate to contact our office via one of the methods listed below, so we may assist in resolving the issue.
- Phone: (732) 563-2520
- Email: customercare@usasportgroup.com
- ChatBot: Go to our website and in the lower right-hand corner, select the question mark in the navy blue bubble.